IMPORTANT, PLEASE READ BEFORE PURCHASE! 

Failure to read fully you forfeit any rights to order cancellation or refund.

 

Shipping and Transhippers explanation. 

Transhippers are simply licensed middlemen's that breeders like myself use to get your ordered fish from Thailand to your Address without the hassle of having your own import license! They're already doing their own imports so they allow us sellers and buyers to help "Fill" their boxes so it works in both our favors, they handle the entire process and will take care of your fish throughout the process as best as possible. 

Ordering works in these steps:

You can skip the below steps if you decide to chose the service of me handling your shipping process on your behalf for those who do not want the hassle, handling fees will apply so simply select the option after entering your address on the checkout. (Applies only for United states and some European countries) 

 

Step 1: Read the Transhipping information below to fully understand the process and how it works. 

Step 2: Contact a transhipper to find out the exact re-shipping cost to your address from them for when I ship the fish to them on our next scheduled ship date by telling them you want to order fish from FranksBettas, let them know the amount of fish you plan on ordering and he transhipper will quote you for the handling cost and reshipping cost for the  amount of fish you're going to order. 

Step 3: If you're happy with the costs from the transhippers you can proceed and order the fish from either me directly through whatsapp +660650950374 or my Email FranksBetta@gmail.com or from the Site HERE .

Step 4: After order completion the fish will usually ship on the next possible scheduled shipment date which is scheduled solely by the transhippers themselves, we as sellers do not have control on the exact shipment date but most transhippers ship on a routine schedule of every 2 weeks or once per month, each order will be shipped at the most appropriate shipment date to your date of ordering. 

Before purchasing be aware that orders for fish from Thailand are only shipped when these licensed transhippers schedule their exports and imports! 

!!! Important notice !!!!

If you decide to chose the "Use my own transhipper" option during checkout It is mandatory to add a note in your order or Email me the name of your transhipper that you will need me to send the fish to, without this information fish will be delayed in being shipped out until the information is provided.

Transhippers are not my dealers, they do not hold my stock so do not request to buy my fish from them as they're simply middlemen who help us import fish to our customers. 

USA and territory, UK ,Canada, Australia, Europe, China, Taiwan, Philippines, Singapore, Malaysia, Mexico, Peru, Hawaii, Laos, Cambodia,  Brazil, Columbia. 

Shipping cost is dependent on your location! To find our your costs it is advised to contact a transhipper (contact details at the bottom of the page).

Orders may be marked off as fulfilled not long before you place your order which means we have received your order and it is currently being processed and awaiting shipping, It does not mean that the fish are shipped out!

Transhippers I work with

 If you get slow replies let me know so I can notify them for you.

 

THE TRANSHIPPER FEE WE CHARGE AT CHECKOUT IS OUR FEE TO GET YOUR FISH TO YOUR TRANSHIPPER.

TRANSHIPPERS CHARGE AN ADDITIONAL SHIPPING AND HANDLING FEE, PLEASE CONTACT YOUR TRANSHIPPER IN ADVANCE ABOUT THEIR FEES TO AVOID ANY UNEXPECTED COSTS.

Terms of services:

By placing the order you are agreeing to the below terms and policy

By placing the order you are aware of the shipping process and how the shipping will be handled since shipping notice and details have been explained very clearly before you decided to place the order, It is your responsibility to research before you buy to avoid issues.

 

DOA POLICY

(Dead on arrival Policy)

In the worst case possible of fish not making the trip and died either at the transhipper or at your door, replacement of fish or refund for the fish is available however reshipping fees from the transhipper to you will not be refunded and if you chose to reship the replacement instead of requesting refund for the fish the shipping must be covered again by the buyer this is the standard procedure for transhipping fish.

If you are letting me handle the tranship process for you the above policy also applies, Fish will be sent free of charge but the shipping in your country has to be repaid again. 

You are responsible for the well being of your fish and should be at home or have someone at home to take delivery of the fish when delivery is due, if you are not available to be home when fish is being delivered and something were to happen to the fish I cannot be held liable. 

Whilst taking delivery of your fish it is mandatory for you to video the opening of fish incase of any Dead on arrivals for you to be eligible to claim for loss of fish.

If there is any issues you must contact me immediately  to notify me of the problem with the fish after receiving the parcel any problems within the first few hours of the fish being delivered should quickly be reported to me incase I can help. 

I cannot take responsibility of fish jumping out, dying, or falling to any illness after being in your care as I have no control over how you care for your fish but to reduce any of these issues there is a care guide that can be looked into that I have provided. 

 

Refund policy

Refunds or replacements are available for fish DOA to be eligible video evidence is required clearly showing the full opening (Uncut video from start to finish) showing the fish in the unopened bag clearly, transhipping and shipping fees are non refundable , replacements require new reshipping fees and costs.

REFUNDS AFTER FISH BEING DISPATCHED OR AWAITING FOR EXPORT WILL NOT BE  ELIGIBLE FOR REFUND! 

If I have shipped your order out and the fish is currently on the way to the transhippers requesting for a refund is not possible, fish which have been sent cannot be recalled back to Thailand which means I will have to forfeit the fish which equals to loss of product and you are 100% liable and refunds will not be given in this scenario.