Purchasing & Shipping

What are Transhippers? 

Transhippers are simply licensed middlemen's that breeders like myself use to get your ordered fish from Thailand to your Address without the hassle of having your own import license!

!!! Important notice !!!!

If you decide to chose the "Use my own transhipper" option during checkout It is mandatory to add a note in your order or Email me the name of your transhipper that you will need me to send the fish to, without this information fish will be delayed in being shipped out until I know get the required information.

Before purchasing be aware that orders for fish from Thailand are only shipped when these licensed transhippers schedule their exports and imports!  Your order will be sent on the nearest possible shipment date available for shipping. It is your duty to research the shipment dates for your chosen transhippers.

Transhippers are special aquatic fish importers in your country who will act as a middleman handler of fish to ship my fish from Thailand to your address and most have shipments every 2 weeks or once a month depending on your country. 

Once you order from me I will send the fish to their exporter here in Thailand who will then reship the fish to them on the closest shipment date, It is highly important that if you are handling the transhipping process yourself that you contact them and notify them that you'll be expecting fish from FranksBettas so that once the fish arrives on their import they will sort and prepare your fish for reshipping to you.

All shipping must be done via Transhipping since they have the required paperwork and import license so we are simply using their service to get your Fish from ME to YOU safely.


 Too confusing? 

For those who may not want to go through the hassle above before checkout when you order there is an option that you can chose for me to handle all the above process for you, Flat rate shipping fees and handling fees will be applied before you check out if you chose the (Allow me to handle transhipping for you) This will take care of the entire step so that you can simply just wait for your fish to be delivered to your address when shipment date is scheduled.


Steps For Ordering

We can ship  to almost every country in the world!

Some countries include:

USA and territory, UK ,Canada, Australia, Europe, China, Taiwan, Philippines, Singapore, Malaysia, Mexico, Peru, Hawaii, Laos, Cambodia,  Brazil, Columbia.

Shipping cost is dependent on your location! To find our your costs it is advised to contact a transhipper (contact details at the bottom of the page).

Step 1: Contacting a transhipper: 

To contact a transhipper simply send them an email or contact them any way possible and ask how much it would cost to import X amount of bettas from Franksbettas in Thailand. The transhippers will provide you with a quote and inform you of the next possible shipping dates

Step 2: Choosing the type of fish you want : 

To order from the website is simple, each species that is available will be listed on the “Order wild bettas” page, simply click and you can browse all the variants I sell. Any species you do not see may be available its just sometime I don't have many so they are not listed but I can most likely Source anything for you! 

Step 3: Payment: 

Website checkout can be paid by Card or if you would like to use paypal at this current time you would have to contact and order directly for the fish you require through my Facebook Page <--Click

Step 4: Shipping : 

For shipping you can select the option of paying the shipping directly to me (ONLY available for USA orders at this time) for other countries you must Contact a transhipper First and select use my own transhipper but it is importatnt that you leave a note to tell me which transhipper you will be using.

Each Fish will have an Export fee, For USA the price is Currently $5 per fish handling fee once fish lands in your country is roughly the same cost per fish.

Orders may be marked off as fulfilled not long before you place your order which means we have received your order and it is currently being processed and awaiting shipping, It does not mean that the fish are shipped out!

*Please Note*

Shipping is paid directly to the Transhipper by you (unless you've selected the option for me to take care of the process in which case it will be paid to me and I'll take it to pay them on your behalf.

payment for the fish is directly paid to me on site or off site via paypal.



Transhippers are not resellers for my fish DO NOT ask to buy wild bettas as they don’t hold my stock, we are only using them as a middleman to transit  my fish that only will be sent when you order from me.

When contacting them just say you want to order Franks Bettas and that you want to use them to tranship for you to your address and want to know the costs.

Terms of services:

By placing the order you are agreeing to the below terms and policy

By placing the order you are aware of the shipping process and how the shipping will be handled since shipping notice and details have been explained very clearly before you decided to place the order, It is your responsibility to research before you buy to avoid issues.



(Dead on arrival Policy)

In the worst case possible of fish not making the trip and died either at the transhipper or at your door, replacement of fish or refund for the fish is available however reshipping fees from the transhipper to you will not be refunded and if you chose to reship the replacement instead of requesting refund for the fish the shipping must be covered again by the buyer this is the standard procedure for transhipping fish.

If you are letting me handle the tranship process for you the above policy also applies, Fish will be sent free of charge but the shipping in your country has to be repaid again. 

You are responsible for the well being of your fish and should be at home or have someone at home to take delivery of the fish when delivery is due, if you are not available to be home when fish is being delivered and something were to happen to the fish I cannot be held liable. 

Whilst taking delivery of your fish it is mandatory for you to video the opening of fish incase of any Dead on arrivals for you to be eligible to claim for loss of fish.

If there is any issues you must contact me immediately  to notify me of the problem with the fish after receiving the parcel any problems within the first few hours of the fish being delivered should quickly be reported to me incase I can help. 

I cannot take responsibility of fish jumping out, dying, or falling to any illness after being in your care as I have no control over how you care for your fish but to reduce any of these issues there is a care guide that can be looked into that I have provided. 


Refund policy

Orders that have selected "use my own transhipper"  which do not have written transhippers details on the order form will be contacted to request the required information for shipping please kindly reply with the transhippers name that you'll be using. 

if you order without researching into finding a transhipper and decide to refuses to follow through with the order after being contacted refunds can be requested but a $5 fee will be deducted from the original payment for loss of time, payment provider fee and lost of fish fee.


If I have shipped your order out and the fish is currently on the way to the transhippers requesting for a refund is not possible, fish which have been sent cannot be recalled back to Thailand which means I will have to forfeit the fish which equals to loss of product and you are 100% liable and refunds will not be given in this scenario.



List of transhippers I reccomend 




Fishchick Aquatics




Joel fernandez :

Dallas texas 

+1 972-551-9313-




 Julie TRAN : 

Sacramento CA 

(916}895 5333


Julie Trans Facebook Page : 916 Aquatics   


 Edy Tamtama :

New jersey  –



 Linda OLSON : 

Denver CO (720)999-1261



 Ivan Andres 

Miami Florida: 

Tropicalfish305@gmail.com –

786 209 9355 


 Dale King:  

Ventura, California  +1





United Kingdom      


UK -Dean Hughes –





(Both transhippers below can ship throughout most of europe)

Jan Saßmann (designated in Germany)




 OldHouse Goldfish (designated in Italy)


OldHouse Goldfish Website - CLICK HERE




 April ross : 

Email : westcoasttranship@gmail.com

Contact April On Facebook CLICK HERE  


Hung PHAM 

Ontario (905)358-2525 


Contact Hung pham on Facebook 




 Southeast Asia


 Patrick Yeoh

Contact Patrick on Facebook CLICK HERE


Manow Betta 

Manow Bettas Facebook CLICK HERE 








Lule Horn





 Hiroki  06-6772-8400 info@bettashop.net     










In rare cases of DOA’s (dead on arrival), As the seller I will take responsibility and send a replacement fish on the next shipment date any reshipping fee is paid by the buyer. In case of DOA a picture and video of the fish in the unopened bag is needed for confirmation and I MUST be notified within two hours of receiving the parcel to be eligible.